Refund Policy

What This Policy Covers

This policy applies to payments made directly to FindCo for:

• Additional images beyond the free allocation.
• Ad promotion packages (bump, top ad, spotlight).
• Any other optional paid features offered on the platform.

No Refunds for Services Rendered

Once a paid feature has been applied to your listing and the service has been rendered, all fees are non-refundable. This includes:

• Extra images processed and attached to a published listing.
• Promotion packages activated on a listing.
• Any other premium feature that has been successfully delivered.

Refunds for Platform Errors

If a payment is processed due to a technical error on our platform, or if a paid feature fails to apply correctly despite successful payment, you may be eligible for a full refund. Please contact our support team within 7 days of the transaction with details of the issue.

Deposits and Payments Between Users

FindCo does not handle payments between buyers and sellers. Any deposits, advance payments, or full payments made between users for listed items or services are solely the responsibility of the parties involved. We are unable to facilitate or guarantee refunds for such transactions.

How to Request a Refund

To request a refund for a platform error, please contact our support team at support@findco.lk within 7 days of the transaction. Include your order reference number and a description of the issue. We will review your request and respond within 5 business days.

Processing Time

Approved refunds will be processed within 5 business days. The refund will be issued to the original payment method used. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

Contact Us

If you have any questions regarding this Refund Policy, please contact us at support@findco.lk.