Privacy Policy

Information We Collect

When you use FindCo, we may collect the following information:

• Personal identification information such as your name, email address, and phone number provided during registration.
• Phone number for OTP-based authentication, which is the primary method of account access.
• Payment and billing information necessary to process payments for optional premium features, handled securely by our payment partner PayHere.
• Account-related information such as your city or location preferences.
• Listing information including photos, descriptions, and category-specific data you provide when posting an ad.
• Browsing information such as your IP address, browser type, and device information, collected automatically using cookies and similar technologies.
• Communication data from chat messages exchanged with other users through our platform.

Use of Information

We use the collected information for the following purposes:

• To create and manage your account and authenticate your identity.
• To facilitate the posting, browsing, and searching of classified listings.
• To enable communication between buyers and sellers through our chat feature.
• To process payments for optional premium features such as extra images and promotion packages.
• To personalize your experience and present relevant listings and recommendations.
• To improve our platform, features, and services based on usage patterns.
• To detect and prevent fraud, unauthorized activities, and abuse of our platform.
• To communicate with you regarding your account, listings, and platform updates.

Information Sharing

We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service providers: We may share your information with third-party service providers who assist us in operating our platform, processing payments, and delivering services. These providers are contractually obligated to handle your data securely and confidentially.
• Legal requirements: We may disclose your information if required to do so by law or in response to valid legal requests or orders.
• Other users: Information you include in your listings, such as your contact phone number and location, will be visible to other users of the platform.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze platform traffic, and gather information about your preferences and interactions with our platform. You have the option to disable cookies through your browser settings, but this may limit certain features and functionality.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at support@findco.lk.